Customer Relationship Engineer

Your mission, roles and responsibilities   Are you an engineer with a strong customer satisfaction orientation and a passion for quality? Do you have experience in managing technical meetings, audits, and validations with customers? If so, you might be the ideal candidate for the Customer Relationship Engineer role!
As a Customer Relationship Engineer, you will play a pivotal role in enhancing customer satisfaction through meticulous attention to our production processes. Your key responsibilities will include:
Developing the customer satisfaction by relying on a controlled production process
Organizing and participating in all technical meetings with the customer
Solving technical problems, managing changes, and ensuring progress
Auditing all related storage sites and the customer assembly line to ensure the compliant use of our products
Defining and enforcing the scale of demerit products coherent with the customer's specifications
Managing and guaranteeing resolution of customer concerns and working closely with Production Quality
Validating and accepting the packaging range

Your profile
The ideal candidate possesses:
Bachelor's degree in a related field
Minimum 5 years of experience as Quality Engineer
Strong problem solving methodology and it's application
PPAP Methodology
VDA 6.3
Customer Focus
Drive for results
Leadership under pressure
English advanced
Skills
Customer Experience
Communicates Effectively
Quality Assurance Methodologies and Procedures
Program and Engineering Quality Assurance
Quality for Operations