Customer Support Agent; French

Puesto: Customer Support Agent (French)
Job Title:

Customer Support Agent (French)

Position Overview
:

Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent

Job responsibilities that are specific to the positio
n:

Maintains daily communication with the team and hits productivity standard
s.Receive incoming customer calls, emails, and create tickets for Request
s.Responds to High and Critical priority tickets/projects according to standard operating procedure
s.Serve as initial responder within the hosted environment in the notification, identifying, an documenting the informatio
n.Assists the manager with daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition program
s.Provide remote support via a combination of telephone and remote support tool
s.Take deliveries from vendors, process and scan packing slip
s.Communicate (both verbally and in writing) with customers in a formal and professional manne
r.Create and manage the lifecycleof ticket request sin the company’s ticketing syste
m.Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to follow the proper procedure
s.Ensure escalations are handled in a professional, consistent, and relentless manne
r.Adhere to the Customer Support Center Ops Manu

al
Technicalskil
ls:1-2 years of Customer Servi

ce.