Customer Service Representative

Join Our Team as a Customer Service!
We’re looking for a customer-focused and detail-oriented professional to join our team in   Puebla (Hybrid)  . If you’re passionate about delivering excellent service, working with data, and collaborating across teams, this opportunity is for you!

Location   :
Angelopolis, Puebla (Hybrid)  Type   :
Full-time

About the Role   – The Customer Service Representative will play a key role in supporting both internal and external customers by ensuring timely responses, accurate order processing, and efficient coordination of commercial activities. This position is critical in maintaining high service standards and contributing to customer satisfaction.

Responsibilities:

Respond to general inquiries from internal and external customers in a timely and professional
Prepare and follow up on quotations, purchase orders, and invoicing processes
Ensure compliance with shipping timelines and coordinate order fulfillment activities
Monitor, update, and maintain reports to track operational performance
Identify potential sales opportunities and support business growth initiatives
Maintain accurate records within ERP/CRM
Systems Collaborate with cross-functional teams to resolve issues and improve processes

Required Skills &

Qualifications:

Bachelor’s degree in Business Administration, International Business, Marketing, or a related field
Minimum of 1 year of experience in a similar customer service or administrative
Advanced English proficiency (B2/C1), both written and verbal
Advanced Excel skills and proficiency in Microsoft Office Suite
Experience working with ERP and/or CRM systems
Strong customer service orientation and communication skills

Experience with Power BI.

Preferred

Skills:

Experience working with SAP (highly desirable)
Strong analytical skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proactive mindset with a focus on continuous improvement
Ability to work both independently and in a team-oriented environment
Adaptability and strong problem-solving capabilities