Inside Sales & Customer Service Representative

Puesto: Inside Sales & Customer Service Representative )
Overview    The Inside Sales & Customer Service Representative supports external sales, customers, and internal stakeholders by managing order execution, customer communication, and sales administration for technical products. This role acts as a central liaison between customers, field sales, operations, engineering, logistics, and finance to ensure compliant order processing, accurate fulfillment, and a high level of customer satisfaction. The position also provides support for accounts receivable, accounts payable, and domestic and international shipping and return activities.
Essential Duties And Responsibilities    Customer Service & Order Management     Serve as the primary point of contact for customers regarding orders, delivery status, ship dates, expedites, push-outs, RMAs, credits, debits, and general order inquiries.
Review all incoming customer orders to ensure accuracy of part numbers, quantities, pricing, product specifications, and compliance with internal controls, including Sarbanes-Oxley requirements.
Enter, maintain, and update customer orders within ERP systems (SAP preferred) and communicate acknowledged ship dates or discrepancies to customers and field sales.
Investigate and resolve customer issues by coordinating with operations, engineering, logistics, and finance departments.
Act as a liaison between customers, field sales, and internal teams to ensure timely resolution of service, delivery, or billing concerns.
Coordinate and manage Return Material Authorizations (RMAs), including customer communication, documentation, international return logistics, and follow-through to completion.
Sales & Sales Team Support     Support external sales colleagues by maintaining accurate account activity, order status updates, and customer communications.
Handle inbound customer and sales inquiries and perform outbound follow-up related to quotes, orders, order changes, or service needs.
Assist with new customer onboarding by coordinating required documentation and system setup.
Forward relevant correspondence to sales teams and internal stakeholders.
Keep leadership informed of unusual situations or shipment changes.
Accounts Receivable Support     Support accounts receivable and collections activities by monitoring incoming customer payments.
Respond to customer inquiries related to invoices, charges, and payment status.
Communicate with customers regarding past-due balances.
Accounts Payable Support     Process vendor invoices, including preparing approvals and entering transactions into SAP.
Coordinate invoice approvals and payment processing with internal stakeholders.
Shipping, Logistics & International Coordination     Support domestic and international shipping activities.
Coordinate with carriers and resolve lost or damaged shipments.
Prepare customs and shipping documentation.
Support intercompany invoicing and freight transactions.
Systems, Compliance & Documentation     Maintain accurate records within ERP systems and customer portals.
Support audits and compliance activities.
Ensure adherence to internal controls and procedures.
Education, Experience & Skills     Bachelor's degree preferred or equivalent experience.
Minimum three years related experience.
Proficient in Microsoft Office.
SAP knowledge preferred.
International shipping experience preferred.
Strong communication and organizational skills.
Strong written and verbal English communication skills.
Additional Characteristics     Ability to work independently and collaboratively.
Strong problem-solving and interpersonal skills.
Adaptable to changing priorities.
Occasional travel less than 5 percent.
Compensation    Currency: USD
Salary Minimum:
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Salary Maximum:
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Incentive:
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Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The vigente salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
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