Digital Commerce & Loyalty Consultant

Overview

Join our team 100% dedicated to a top client in the pharmaceutical sector! We’re looking for a hands-on consultant to drive a global loyalty program and support the digital commerce roadmap.

• Shape and manage the global loyalty program and backlog.
• Collaborate with internal teams and external agencies to deliver e-commerce projects.
• Translate requirements into actionable user stories and ensure smooth Agile delivery.
• Propose improvements and bring new ideas to enhance customer loyalty online.

• Roll out a new e-commerce website in at least one market.
• Become a trusted partner for Digital Commerce and technical teams.
• Take ownership of the loyalty backlog and contribute to shaping the global program.

Work in a dynamic, high-impact environment with direct exposure to a top pharma client and global digital initiatives.

• Experience: 4+ years of experience in digital product, e-commerce, or loyalty-related roles.
• Proven experience working with CMS-driven websites and customer-facing digital platforms.
• Experience coordinating with external development agencies.
• Hands-on experience working in Agile/SCRUM environments.
• Experience supporting global or multi-market digital initiatives.

• Technical & Product
  
  Skills:
  
  Strong understanding of website development concepts and digital delivery.
• Ability to translate business needs into clear technical requirements.
• Familiarity with e-commerce ecosystems and integrations.
• Experience using tools such as Jira and Confluence.

• Soft Skills: Strong project management and organizational skills.
• Comfortable operating in complex, cross-functional environments.
• Proactive mindset with the ability to propose ideas and improvements.
• Clear communicator, able to work effectively with both business and technical stakeholders.
• Fluent in English; additional languages are a plus.

• Nice to Have: Previous experience with loyalty programs, CRM, or customer engagement platforms.
• Experience working in global organizations.
• Understanding of personalization or customer engagement strategies.