Customer Service; Uk Market

Puesto: Customer Service (Uk Market )
Overview  Working closely with REVLON for their HQ in Barcelona, we are looking for a Customer Service UK Market role based in Barcelona.
Para ser consider ado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación.
This position Customer Service UK Market is responsible for executing the Order to Delivery Process to support the sales department and serves as the first contact for our customers for service level performance.
Responsibilities   Manage customer service activities to ensure excellent service.
Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
Support Sales & Marketing to achieve sales plans, keeping information up to date to share and validate.
Coordinate databases (Customer & material master, etc.) to ensure correctness and avoid complaints, returns, and credits due to wrong data.
Support customer requests, acting as a central contact for any questions.
Participate in the continuous improvement process and engage in efforts to drive order process quality and efficiency.
Follow daily operational KPI's to analyze inefficiencies and implement actions to solve them, always striving for excellence in service level.
Requirements   Bachelor's Degree, preferably in Business or Supply Chain Management.
2-4 years of experience in B2B FMCG or Cosmetic Industry customer service.
Customer service knowledge and skills.
Proficiency in Microsoft Office, JDE or SAP.
Fluent in English (C1 level).

#J-18808-Ljbffr