Customer Service; O Castro

Puesto: Customer Service (O Castro)
Shape the future of logistics with us. At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe.
As the primary point of contact for our customers in the DACH region, you will deliver a smooth and positive customer experience from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You will collaborate closely with internal departments, solving customer needs efficiently while contributing to continuous improvement and quality across our processes.
Locations   Bönen (Germany) office
Office in Agrate Brianza, Milan (Italy)
Office in Madrid (Spain)
Responsibilities   Provide customer support in the DACH region and act as the first point of contact for questions and inquiries.
Maintain data and set up new customers, building long‑term relationships through excellent service.
Monitor daily warehouse movements and proactively identify and address discrepancies.
Coordinate inventory checks, taking responsibility for communication, analysis, and follow‑up.
Handle quality‑related issues and stay in close contact with the quality department until resolution.
Qualifications   Completed vocational training as an industrial clerk, office administrator, or comparable experience in customer service.
Motivated and eager to learn – motivation is more important than many years of experience.
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