Customer Service Specialist, French

Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA‑team. As the primary point of contact for customers in the EMEA region, you will play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support.

You will collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. For this role, we expect the new colleague to work from our office in Madrid (Spain).

Responsibilities

Provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries.

Maintain data and set up new customers, building long‑term relationships through excellent service.

Monitor daily warehouse movements and proactively identify and address discrepancies.

Coordinate inventory checks, taking responsibility for communication, analysis, and follow‑up.

Handle quality‑related issues and stay in close contact with the quality department until resolution.

Qualifications

Completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service.

Very good English, Spanish & French language skills (additional languages are a plus).

Confidence in using MS Office – training on our internal software will be provided.

Benefits

Fixed‑term contract for 1 year, with the possibility of extension into a permanent contract.

Competitive remuneration package aligned with your skills and experience.

Local benefits applicable to Madrid (Spain) location.

Home‑office up to 2 days/week after onboarding.

Continuous investment in your personal and professional development through training and coaching.

Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

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