Customer Success Specialist Spanish​/English

Puesto: Customer Success Specialist Spanish / English
Location: Bellprat

The Swiss-based Doc Morris AG is a leading company in the fields of online pharmacy, telemedicine and marketplace. With its broad range of products and services, Doc Morris is pursuing its vision of becoming the leading digital health companion for everyone to manage their health in one click. In Spain and France, we operate through an innovative model that evolves the traditional marketplace concept: we integrate the catalog and stock of over 1,000 trusted pharmacies into a single platform, alongside our own specialized line of products under the Doc Morris brand.

This combination allows us to offer the market’s largest selection of health and personal care products (+200,000 products and 10,000 brands). While we remain at our core a connector for the pharmaceutical sector, we strengthen our value proposition with our own brand. Our goal remains the same: to transform the digital health experience, making it more accessible, comprehensive, and closer to all our customers.

Turn every customer interaction into a moment of care.

Behind every order placed on Promo Farma, a person is trusting us with their health and well-being.

At Promo Farma by Doc Morris , our vision is “Health in one Click.” We make healthcare simple, accessible, and human across Europe. And we do it together, because we believe in “Shaping healthcare together! Join us.”We’re looking for a Customer Success Specialist who understands that customer service is more than answering questions. It’s about building trust, showing empathy, and delivering solutions that truly matter.

If you believe great service can make someone’s day and sometimes even their health journey, better, this role is for you.

Your Mission As part of our multicultural Customer Success team, you will ensure that every customer feels heard, supported, and valued.

You won’t just handle tickets. You’ll create meaningful experiences.

You’ll act with empathy, apply knowledge responsibly, and collaborate with colleagues across teams to deliver solutions that reflect our values: customer-centric, caring, competent, agile, and collaborative.

What You’ll DoSupport customers via phone, email, and chat in Spanish and English Assist with order inquiries, delivery questions, and post-purchase support

Resolve issues with ownership and accountability

Guide customers towards relevant health, wellness, and beauty products

Collaborate with logistics, commercial, and tech teams to find effective solutions

Use tools like Zendesk or similar ticketing systems to manage cases efficiently

Ensure every interaction strengthens trust in our brand

You’ll balance efficiency with empathy, because behind every message is a person.

What You Bring We value mindset and impact over rigid requirements. You might be a great fit if you have:

Strong communication skills in Spanish and English (both fluent)
Experience in Customer Service, Call Center, eCommerce support, or online retailA calm, organised approach in fast-paced environmentsA problem-solving mindset and attention to detailA collaborative attitude — you share ownership and work transparently with others

Nice to have:

Experience with Zendesk or CRM/ ticketing tools

Background in health, beauty, personal care, or digital marketplaces

Portuguese or another European language

Any affinity or interest to learn about AIWhy Join Promo Farma by Doc Morris?

Be part of a fast-growing European Health Tech company

Work in a hybrid model in Barcelona Join a diverse team representing 25+ nationalities

Access learning opportunities and internal mobility within the Doc Morris Group Enjoy employee discounts and wellbeing benefits

Thrive in a culture built on empathy, shared ownership, and continuous improvement

We are committed to diversity, equity, and inclusion. We…