Customer Logistics Representative

As a Customer Logistics Representative, you are responsible for translating customer requests into concrete (internal) action points within the existing procedures. You are in daily contact with Sales & Carriers about incoming orders, questions and complaints about processed transport orders. You validate the invoicing, create reports and attend meetings with other departments.

• Lead end-to-end execution of inbound and outbound truck planning, scheduling, follow up and coordination of all transports within Europe, FTL and LTL.
• Translate the customer's requests into concrete (internal) action points of existing procedures.
• Proactively inform our internal and external stakeholders.
• Maintain a good relationship with our external transporters.
• Administratively process transport documents and proof of delivery.
• Monitor carrier and site performance metrics against SLA requirements and coordinate with the appropriate team to resolve delays and remove blockers.
• Develop, update, and maintain Standard Operating Procedures (SOPs) for assigned processes and tasks.
• Support departmental operations and cross-functional initiatives by initiating and implementing improvement proposals using the LEAN methodology.

• Preferably an education in logistics, transport or supply chain.
• Relevant work experience in a similar position in Logistics and Transport.
• Full-time availability from 9.30 am – 6.00 pm.
• Good communication skills, both oral and written, and a good command of the Spanish and English language.
• Experience working in Microsoft Office.
• Experience with international transport, customs and export is an advantage.