Account Manager, French speaking

Location: Bellprat

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

About the Role:

We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention.

As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the Crowd Strike Falcon platform.

What You'll Do:

Account Expansion:

Manage portfolio of existing customers

Achieve annual expansion ARR target

Drive Net Revenue Retention (NRR)
Strategic Account Planning:

Develop and execute comprehensive account plans for each customer

Conduct quarterly business reviews (QBRs) with 100% of accounts

Map stakeholder relationships and identify expansion opportunities

Build multi-year growth strategies aligned to customer objectives

Consultative Selling:

Identify whitespace and cross-sell/upsell opportunities across Crowd Strike's product portfolio

Articulate business value and ROI of expanded deployments

Navigate complex buying processes for expansion deals

Partner with Customer Success to ensure customer health and satisfaction

Customer Advocacy:

Serve as voice of customer internally

Proactively address risks and prevent churn (90%

Collaboration:

Partner with Sales Engineers, Customer Success Managers, and Support Coordinate with hunters on land-and-expand strategies

Engage executive sponsors for strategic accounts

What You'll Need:

Required:

4-6+ years of account management or customer success experience

Proven track record of driving 120%+ NRRExperience managing 30-50 enterprise accounts simultaneously

Strong relationship-building skills at C-level (CISOs, CIOs)
Strategic account planning and whitespace analysis expertise

Excellent presentation and Q  facilitation skills

Salesforce CRM proficiency

Fluency in English and French Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Preferred:

Cybersecurity, cloud, or enterprise SaaS account management experience

Experience with complex, multi-stakeholder expansion sales

Track record of customer advocacy and reference generationMEDDPICC or similar methodology knowledge

What You'll Need:

Farmer Mentality:

Patient, relationship-focused approach

Long-term thinking and account development

Customer-first mindset

Strategic Thinking:

Ability to identify and articulate business value

Consultative approach to…