General Manager, General Manager

Puesto: General Manager, Performance
General Manager, Performance
Location:

Cancun, Mexico.  Property:  SHA Mexico

Job Purpose:

The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.

The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.

The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.

Main

Duties & Responsibilities:

Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
Foster and embed AB Living Group’s core values in the organization:
Excellence, Evolution, Honesty, Caring, and Happiness.
Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
Ensure compliance with all legal, safety, health, environmental, and operational standards.
Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value.

Job Profile:

Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.
Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.

Experience with international ultra-luxury brands.
Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Languages:

Fluent English and Spanish required.
Additional languages considered an asset.

Specific

Competencies:

Strategic vision and business orientation.
Think Global, Act Local mindset.
Strong operational leadership and hands-on execution.
Ability to combine strategy and daily operations effectively.
Strong focus on guest experience and personalization.
Ability to influence and manage high-profile stakeholders.
Adaptability to multicultural environments.

Technological

Skills:

Proficiency in property management systems and operational software.
Advanced knowledge of Microsoft Office or Google Workspace.
Experience in data-driven operational decision-making.

Skills Chain of Command:

Proactivity
Analytical skills
Results-oriented
Interdepartmental integrator

Competencies based on our values:

Excellence | We strive for excellence in everything we do, making it a habit
Evolution | We are committed to constant improvement and innovation
Honesty | We prioritise honesty and loyalty in everything we do
Caring | We genuinely care for our guests, our team, our planet, and our resources
Happiness | We enjoy the journey,facing challenges with passion and enthusiasm

Other Competencies and

Skills Required:

Strong business orientation and strategic mindset.
Ability to work in international and multicultural environments.
Excellent interpersonal and communication skills.
Ability to manage multiple priorities simultaneously.
Willingness to travel as needed.