Shift Manager, Operations

Puesto: Shift Manager, Worldwide Operations
This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Amazon opened its doors in 1995 and strives to be the world's  most customer-centric company, where customers can find and discover  anything they might want to buy online.
Delivery Station Manager Jr  is the support for the completely last mile operations within a delivery  station. The role is responsible for managing a +20 hourly team, safety  metrics, attrition, payroll, shifts, vacations, overtime and the AMZL  OPS metrics; delivery efficiency, number of routes, cost per shipment.  In addition, this role gives support in purchasing tools, services and  consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding  goal is to maximize customer satisfaction and through this long term  shareholder value.
Delivery Shift Manager Jr should coach and  mentor the PA team (hourly) to ensure that performance objectives are  met and building positive employee relations and bench strength for the  organization. The successful candidate will continuously improve the  efficiency of delivery processes and instill a culture of customer  obsession, safety, and best-practice sharing. This role also serves as a  thought partner with other internal teams like project team to launch  new stations and design new delivery models.

Key job responsibilities
Responsibilities:

· Create balance between "Work hard" and "Have fun" with associates under scope

· Ensure the team execution to accomplish the business goals

· Support process improvement activities associated with process  inefficiencies and/or new functions currently not performed in  day-to-day operations

· Processes Mapping activities.

· Assist  in the development, documentation, deployment and monitoring the key  business processes which support all internal processes of AMZL Mexico.

· Follow up the KPIs of operations within the delivery station.

· Actively supports and promotes organization change.

· Dive deep analysis of KPIs

· Support the ACES team, customer service or other upcoming goals.

· Measure drivers' performance, discipline and customer experience service

· Internal audits execution.

· Support and participate in the quality initiatives, process change  initiatives and assist the business to achieve year on year improvements  within its operating plan.

· Implement change and/or develop new  processes as required to provide ability to better service Amazon  customers, focus on reducing cost.

· Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

BASIC QUALIFICATIONS:

- Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
- High school diploma
- 1 year of experience

PREFERRED QUALIFICATIONS:

- Experience analyzing numerical data points

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Usted puede enviar una solicitud o contactar con nosotros por email usando el Buzón de Solicitud online de abajo) for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]>