Corporate Help Desk

IT Help Desk Support (Levels: Trainee / Associate / Mid)  About the Role
We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment.
Responsibilities
Provide first-level support for IT incidents and service requests through Service Now.
Troubleshoot software, access, endpoint, and basic security issues.
Support hardware provisioning (laptops, mobile devices, peripherals).
Perform software installations and license assignments.
Support onboarding and offboarding processes.
Use remote tools such as Team Viewer and Microsoft Intune to assist users.
Document resolutions accurately and escalate complex issues when required.
Follow IT procedures, SLAs, and compliance standards.
Required

Skills & Qualifications
Experience in IT Support or Help Desk (level-dependent).
Knowledge of Windows environments and Office 365 applications.
Familiarity with Service Now or similar ticketing tools.

Experience with remote support tools.
Strong customer service and communication skills.
Good organization and attention to detail.
Advanced English proficiency (C1 or equivalent).
Nice to Have
Experience in regulated environments.
Basic knowledge of iOS device support.
IT certifications (CompTIA, Microsoft).
Work Environment
Office-based role in Tijuana (5 days on-site).
Monday to Friday schedule aligned with US business hours.
Ticket-based workload with occasional after-hours support.
Benefits at ITJ
100% payroll scheme
20 days Christmas bonus
12 days of vacation (first year)
8% savings fund | 11% food coupons
Medical, dental, vision, and life insurance
Gym bonus support
Education reimbursement (up to MXN 54,000/year)
30% vacation bonus
Work at Home bonus (MXN 5,000)