Bilingual Medical Scheduling & Patient Support Specialist

Bilingual Medical Scheduling & Patient Support Specialist
Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour
About the Role    This Gastroenterology practice is looking for a highly organized, patient-focused  Bilingual Medical Scheduling & Patient Support Specialist  to support its clinics in two locations in Texas.
This role is heavily focused on  appointment scheduling and patient communication , with a high daily call volume of approximately  70 to 90 calls per day . The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.

Key Responsibilities     1. Appointment Scheduling      Handle approximately  70 to 90 inbound and outbound calls daily  related to appointments for the Lewisville and Denton locations.
Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
Maintain and update provider schedules in  Ring Central and eClinical

Works (eCW)  based on availability and scheduling requirements.
2. Fax Management      Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
Accurately log, upload, and organize faxed documentation within the clinic's systems.
3. Language Interpretation Support      Provide occasional language interpretation assistance between patients and clinic staff when needed.
Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.
4. Outbound Calling      Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.
5. Patient Text Messaging      Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed.
Document relevant text conversations and patient responses in  Ring Central and eCW  to maintain continuity of care.
6. Billing and Payment Reminder Support      Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.
Qualifications      Previous experience in  medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role  is strongly preferred.
Comfortable handling a  high-volume call environment , including approximately 70 to 90 calls per day.
Experience using  eClinical

Works (eCW)  and  Ring Central  is highly preferred.
Strong verbal and written English communication skills with a professional and patient-friendly approach.
Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
Experience supporting a gastroenterology or specialty medical practice is an advantage.
Ability to communicate in an additional language and provide interpretation support is an advantage.
Ideal Candidate    The ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.