Application Support Engineer, PCB​/Data Management

Company Overview

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.

The Siemens EDA Global Support team is seeking a dynamic Support Application Engineer for the Xpedition Enterprise and EDM tools suite. Building on EDA experience and system administration skills, this individual will serve as a key member of an award‑winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web‑based support portal.

• Proactively assist customers to become productive with Xpedition and its related tools
• Help customers achieve project deadlines by providing support by phone, electronic means, or on‑site
• Engage with existing customers to understand and provide guidance for their PCB design methodology
• Assist account teams with struggling customers to overcome challenges
• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions
• Regularly participate in meetings and conference calls with customers, both internal and external
• Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer
• Capture knowledge for web‑based support systems in the form of articles, white papers, and videos
• Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
• Actively participate in marketing and sales activities such as workshops and seminars
• Provide first‑line support for all tools in the Xpedition tool suite

• Broad knowledge in electrical system design
• Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar
• Self‑motivated with the ability to work independently but collaboratively and to thrive in a fast‑paced and evolving product and technical environment
• Ability to build strong rapport and credibility with customers' organizations while maintaining an internal network of contacts
• Manage multiple tasks and customer issues concurrently
• Strong technical communication skills and presentation skills
• Willingness and ability to travel
• Proficiency in English and Spanish language

• Detailed knowledge of the Siemens Xpedition Enterprise and EDM tool suite
• Familiarity with scripting languages such as Python and C#
• Strong project management and communication skills – both written and verbal; prior project management experience is a plus
• Proficiency in other languages common in the EU

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At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects,…