Senior Client Onboarding Manager

Senior Client Onboarding Manager Skip to main content

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You can find out more about this in our Cookie Notice#Senior Client Onboarding Manager page is loaded## Senior Client Onboarding Manager Apply remote type:
Hybrid locations:
Valencia, Mediterraneotime type:
Full time posted on:
Posted Todayjob requisition :
JR-0024087

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you
** Role:
** Senior Client Onboarding Manager  
** Role

Location:

** Valencia
*
* Employment Type:

** Permanent
* * Reporting to**:
Head of Client Onboarding    
** Role

Summary:

** As a Senior Client Onboarding Manager you will be responsible for leading the Valencia onboarding function, ensuring the effective delivery of client onboarding projects, while managing and developing a high-performing team. The role combines strong people leadership, advanced project management capability, and expertise in the fund administration and financial services industry, ensuring seamless onboarding of new clients, fund launches, and transitions into Business-as-Usual (BAU).

*
* Key responsibilities:

** Leadership & People Management
* Lead, manage, and develop a team of Client Onboarding professionals across multiple seniority levels.
* Set clear objectives, KPIs, and performance standards aligned with business priorities.
* Conduct performance reviews, coaching, and career development planning.
* Drive team engagement, retention, and succession planning within the Valencia hub.
* Act as senior escalation point for complex onboarding, operational, or client issues.

Project Management & Delivery Oversight
* Oversee the end-to-end onboarding lifecycle for new clients, fund launches, and migrations.
* Ensure consistent application of project management standards across all onboarding cases, including: structured project planning and timelines, milestone tracking and reporting risk identification and mitigation
* Manage pipeline capacity and ensure optimal allocation of resources.
* Ensure delivery within agreed timelines, quality standards, and client expectations.

Financial Services & Product Expertise
* Provide oversight and guidance across onboarding activities involving:
Investment fund structures (e.g. SICAV, RAIF, SPVs, etc.) KYC/AML processes, client due diligence and account openings and service implementation
* Oversee review of fund offering documents (PPMs, LPAs) and client service agreements and legal contracts
* Ensure compliance with regulatory frameworks and internal policies.

Stakeholder & Client Management
* Act as senior point of contact for key clients during onboarding phases.
* Manage relationships with internal stakeholders including Sales, Legal, Compliance, Service Delivery, and Technology teams.
* Ensure clear, consistent communication and alignment throughout onboarding…