Customer Relationship Manager; CRM

Customer Relationship Manager (CRM) - Relocation

Valencia, Spain;
Warsaw, Poland

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

All the roles are on‑site in Warsaw, or Valencia.

We will be happy to relocate you!

• Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in‑app, and onsite messaging).
• Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention.
• Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI.
• Collaborate with cross‑functional teams (content, design, product, analytics) to ensure campaigns are creative, data‑driven, and aligned with business objectives.
• Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements.
• Ensure compliance with data privacy regulations and responsible gaming practices.

Depending on seniority:

• CRM Manager – execute and optimize campaigns within the defined strategy.
• Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members.
• Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high‑performing CRM team.

• 3+ years of CRM experience within iGaming or Betting.
• Proven track record of managing CRM campaigns end‑to‑end, with measurable business impact.
• Hands‑on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar).
• Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization.
• Excellent project management, communication, and collaboration skills.
• Fluent in English (additional languages are a plus).
• Proactive, adaptable, and comfortable working in a fast‑paced, international environment.

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