Customer Service Sales Representative; Dutch-Speaking Hybrid HS

Responsibilities

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

• Are bilingual or proficient in Dutch and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivation to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have Real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have Exceptional customer facing and customer care skills

• Full time 39 hours/week contract:
  Monday to Friday 09-18h
• Salary 20,000€ gross/year base (12 payments) + 2,000 EUR gross year in bonus according to performance
• Great office location in Valencia (hybrid work model)
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1713033

Location:

ESP Valencia - Av. d'Aragó, 30 Language Requirements:
Dutch (Required), English, French Time Type:
Full time Mission:
Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview:
We power the brands of the future. Some call us a global technology and services leader. We’ve got them covered."