Dutch Outbound Customer Service Advisors

Responsibilities

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

• Strong attention to detail and the ability to handle sensitive information responsibly.
• Excellent communication skills in Dutch and English (native or near‑native level).
• Ability to work independently as well as part of a team.
• Familiarity with regulatory environments or documentation processes is a plus.
• Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
• Strong communication and multitasking skills.
• Comfortable working with computer systems and various software applications.
• Experience with compliance or documentation processes is a plus.

Demonstrates strong communication skills in Dutch and English, with a focus on guiding customers through documentation processes and collaborating with internal teams. Exhibits attention to detail and the ability to handle sensitive information while contributing to process improvements.

• Computer Systems
• Software Applications