German Customer Support Representative - Banking

Puesto: German Customer Support Representative - Banking Sector
We are currently looking for native German speakers with Spanish B2 to join an international Customer Support project within the Banking Sector in Spain. This is a great opportunity for candidates who are looking to build an international career in customer service while enjoying life in Madrid or Valencia.
The position involves supporting German-speaking customers through phone, email, and chat. The selected candidates will assist clients with general inquiries, front desk incidents, account-related questions, and customer support requests while ensuring a high level of professionalism and customer satisfaction.
The company offers a stable and dynamic multicultural working environment with long-term career opportunities and professional growth. Candidates should be comfortable working in a shift-based operation and communicating with customers across different channels.
Qualifications   Native-level German
Spanish level B2 or higher
English level B2 or higher
Strong communication and interpersonal skills
Customer-oriented mindset
Comfortable working via phone, email, and chat
Previous customer support experience is considered an advantage
Benefits   Permanent contract after the initial 3-month temporary contract
Annual performance bonus on top of the base salary
Paid training from day one
Stable long-term project within the Banking sector
International and multicultural work environment

Career development and growth opportunities
Opportunity to work in Madrid or Valencia, Spain
Different shift options available
Night shift option available in Madrid
Professional experience in customer service for the German market
Modern office-based work environment
Full training and onboarding support provided by the company
Opportunity to improve communication and customer service skills in an international company

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