German & Spanish Speaking Customer Service Agents

German & Spanish Speaking Customer Service Agents | Valencia

We are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia, Spain
.

If you enjoy communicating with customers, solving problems and providing a high-quality service experience, this could be a great opportunity for you!

• Location: Valencia, Spain
• Work Model: On-site
• Position: Customer Service Agent
• Languages: German + Spanish B2
• Contract: Temporary for the first 3 months, with the possibility of becoming permanent afterwards
• Salary: €21,000 gross/year + €1,200 annual SRV bonus
• Schedule: Shift-based
• Afternoon Shift: 15:00–00:00
• Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shifts

As a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.

Your main responsibilities will include:

• Handling customer requests and inquiries in a professional manner
• Communicating with customers in German
• Using Spanish at B2 level as required for the role
• Understanding customer needs and providing appropriate solutions
• Ensuring clear, accurate and professional communication throughout each interaction
• Following established customer service procedures and guidelines
• Contributing to a positive customer experience and high service quality
• Working effectively within a team and adapting to different shift schedules

• Fluent German
• B2 level of Spanish
• Excellent verbal and written communication skills
• Customer-oriented mindset
• Strong interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced customer service environment
• Flexibility to work both morning and afternoon shifts
• Availability to work on-site in Valencia
• Full-time availability

Full training will be provided before starting the role.

Training availability is required according to the following schedule:

• First 3 weeks: 09:00–15:00
• Following period: 09:00–16:00
• Final week: 09:00–17:00

Candidates should be fully available throughout the training period.

The position initially starts with a 3-month temporary contract
, with the intention of converting it into a permanent contract afterwards
.

The role requires flexibility, as there will be an equal balance between morning and afternoon shifts
.

As part of the initial application process, candidates will be asked to provide:

• A video recording in German
• A handwritten cover letter

Candidates who successfully pass the initial screening will then proceed to a final interview with the hiring team
.

• €21,000 gross annual base salary
• €1,200 annual SRV bonus
• Total potential annual compensation:
  up to €22,200 gross
  , depending on eligibility for the bonus