IT Site Engineer

• Job Title: IT Site Engineer
• Department: IT & Security
• Location:
  Valencia, Spain
• Reports to:
  Head of IT Service and Operations / Country Manager, Spain
• Contract:
  Permanent
• Work Model:
  On-site
• Employment is subject to applicable security screening.

The Mission of the IT Site Engineer

To provide critical, hands-on IT support for our global manufacturing sites, ensuring operational continuity and team productivity.

As the primary on-site IT presence for our new and growing manufacturing facilities, you will be responsible for ensuring the reliability of all local IT systems—from office workstations and meeting rooms to the crucial network and computing infrastructure on the manufacturing floor. You will be an experienced IT engineer, capable of independently handling a wide variety of technical challenges.

As a key member of the global IT team, you will blend dedicated local support with broader operational responsibilities, contributing to the resolution of IT issues for our worldwide staff via our central IT Service Desk.

ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE’s world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world’s largest SAR satellite constellation. These capabilities enable partners to detect and respond to changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.

As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE’s near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience.

ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Outcomes:

As our IT Site Engineer, you will be responsible for:

• Ensure Rapid On-site Support:
  Take ownership for all local IT issues, including hardware, software, OS problems (Windows, macOS, Linux), printers, and meeting room systems.
• Maintain Manufacturing Uptime:
  Proactively support and troubleshoot manufacturing-specific IT systems, including Linux-based computers and local network infrastructure, to minimize operational downtime.
• Contribute to Global Operations:
  Effectively manage and resolve a share of global IT support requests via the central Jira Service Desk (ISD) board contributing to the wider team's goals.
• Manage Local Access:
  Securely and efficiently handle user access and permissions management for local operations, particularly using Okta.
• Develop Site Documentation:
  Create and maintain clear documentation for local site IT procedures, network configurations, and common issue resolutions

Role-specific Competences:

• Proven experience in a hands-on IT support, field engineer, or systems administrator role.
• Strong troubleshooting skills across multiple operating systems, specifically Windows, macOS, and Linux.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, patching) and experience troubleshooting network connectivity issues.
• Demonstrable experience supporting standard office IT equipment (laptops, printers, AV/meeting room technology) and business applications.
• Familiarity with identity and access management (IAM) platforms; specific experience with Okta is highly desirable.
• Experience in supporting collaboration solutions like Google Workspace or M365
• Experience working with an IT Service Desk ticketing system, preferably Jira Service Management.
• Ability to work independently, manage competing priorities, and communicate technical concepts clearly to…