IT Technologist

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions.

• Provide on‑site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.

• Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3).

• Configure and manage customer workstation, portable computing devices and peripherals (following defined imaging and deployment processes).

• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (e.g. VOIP Phones, A/V support as applicable for your region, etc.).

• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists.

• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one‑on‑one, small group, ad‑hoc and hands‑on "How‑to" instructions.

• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware.

• Create image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations).

• Coordinate activities with third‑party vendors as needed (order fulfillment, warranties, project needs, vendor relations / feedback, and so forth).

• Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT).

• Define / audit standard tools and process for managing assets physically and electronically.

• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.

• Provide appropriate visibility of costs related to service requests and comply to approval requirements.

• Manage assets including physical and electronic identification and control; assist in answering Help Desk calls from users on an as‑needed basis; assist the business with tablet and mobile device support to meet operational / business needs.

• Perform lifecycle upgrades and projects as directed.

• Associate’s Degree or equivalent in a technical discipline or related certificate.

• 5 years of work experience including IT hardware/software experience.

• Strong customer service focused skills.

• Effective cable management skills to maintain organized work stations and data closets.

• Bachelor’s Degree or Equivalent in computer sciences, information systems or related field.

• Ability to manage users and PCs using Active Directory.

• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook).

• Ability to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals, IP Phones, handheld scanners, etc.).

• Ability to configure, use and maintain CISCO IP Phones.

• Ability to adapt and learn new technologies as needed.

• Strong written and verbal skills.

• Problem‑solving skills including troubleshooting techniques.

• Strong organization and time‑management skills.

• High level of professionalism during interactions with customers and vendors.

• Using PC images to configure computers for deployment / redeployment.

• Experience with platforms and applications (e.g., Microsoft Office Suite, Microsoft Outlook/Office
  365, Internet Explorer, Windows 7, Active Directory, VPN, Mobile PASS).

• Experience using Help Desk ticketing software to manage service tickets.

• Strong written, verbal communication, interpersonal, and relationship‑building skills.

• Adherence to all company rules…