IT Desktop Support Engineer, Europe

Job Description:

IT Desktop Engineer, Europe

Position Overview The IT Desktop Engineer, Europe will be based in Madrid, Spain and will be responsible for day-to-day IT support including the analysis, acquisition, installation, configuration, implementation, modification, and support of computer desktop hardware, operating systems, software, and applications for the entire Nextpower Europe team. In addition to providing hands-on technical support, this individual will act as a trusted IT business partner for the local office—bridging business needs with respective global IT teams and ensuring a high level of service delivery.

The ideal candidate will be a hands-on IT professional who combines strong support fundamentals with a builder mindset. Someone comfortable operating in a fast-paced environment with a high degree of autonomy, able to balance day-to-day support with longer-term improvement initiatives.

About Nextpower Nextpower is one of the most promising, fastest growing companies in today’s solar industry. We design and manufacture next generation PV tracking systems that dramatically improve the economics of solar power.

We are looking for someone who demonstrates:

Intense collaboration

Passionate customer focus

Thoughtful, fast, disciplined execution

Tenacious commitment to continuous improvement

Relentless drive to win Understanding of executive-level support needs

Ability to act as a proactive IT advisor

Act as a local point of contact for all things IT, infrastrcuture, business systems

Key Responsibilities Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.

Troubleshoot and Configure:

Wi-Fi Connectivity Office 365, , Okta Deploy laptops and desktops in a domain environment

Inventory and Asset Tag General network connectivity, file access

Active Directory account creation and password resetsAV System Support (Zoom)
Provides day-to-day desktop support to executive team and assistants

Accountable for the development of and technical support of workstations, printers, etc.

Computer and network system maintenance and support

Timely respond to and close all tickets assigned, determining the most effective way to solve those.

Ensure that tickets are correctly solved before they are set to resolved state

Ensure that the process and procedures are followed

Provide feedback to clients where necessary

Update databases to maintain their accuracy

Execute the change tasks assigned within the scheduled time frame as planned

Provide effective specialist contribution to the analysis and resolution of problems and known errors

Requirements

Based in Madrid, Spain Proficient English and Spanish.
3+ years of IT desktop support experience

Strong knowledge of Windows, Office 365, networking, ADSimilar IT experience in leading regional IT support function working as the point of contact

Excellent troubleshooting and communication skills

Experience with scripting or programming (e.g., Python, Power Shell, JavaScript or similar) & Familiarity with automation tools and platforms (e.g., Power Automate, Zapier, APIs, workflow tools)
Interest or hands-on experience with AI tools and their application in business environments

Strong problem-solving mindset with a focus on improving efficiency and user experience

Bachelor’s degree or equivalent experience

At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation.

Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.

We are Nextpower