Inbound Sales Representative, DACH

MSC Cruises' Excellence Hub in Valencia

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia and turn customer interest into unforgettable journeys.

As an Inbound Sales Representative, you'll speak with customers who have already shown interest in MSC Cruises. Your role is to understand their needs, provide expert advice and turn that interest into confirmed bookings.

This is a sales role, You'll combine consultative selling, product expertise and commercial skills to deliver an exceptional customer experience while driving conversion and revenue.

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• Native-level German is required;additional languages are a strong advantage.nt E
• Full right to work in Spain.

• Competitive fixed salary + performance-based incentive with strong earning potential.
• A high-performance international sales environment.
• The opportunity to develop your career within MSC Cruises.
• Become an expert in a premium travel product and help customers create unforgettable experiences.

Working Hours:
Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location:
Valencia, Spain

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.