Order Management Specialist

For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts.

• Customer service:
  Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Distribute requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management:
  Receive requests and manage quotations. Follow up the acceptance of the offers whenever possible and at the request of the superior.
• Order Management:
  Manage customer purchase orders, create sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics.
• Administrative management of service requests:
  Receive service requests and register them in the system assigning an initial date and a service technician based on availability and geographic area.
• Invoicing of services: proforma and final invoicing after verifying that the documentation and data are correct; track and receive orders for billing and issue credit notes in compliance with approval guidelines.
• Management of maintenance contracts: register contract information in the system, control intervention dates, modify material lists during the contract term, and handle billing.
• Management of incidents that arise during each phase of the “order to cash” process until resolution.
• Travel management of technicians and colleagues.

• Studies in Administration & Finance.
• Minimum 1‑2 years of experience in the Back‑office department (Order Manager role).
• Training, knowledge, and experience in administration.
• Experience as part of a project management team is valuable.
• Sensitive leadership personality with experience leading high‑performance production organizations.
• Spanish (Native).
• English (Advanced);
  Portuguese would be an asset.
• High performance and result orientation.
• Convincing personality successfully pushing for results despite facing resistance.
• Ability to communicate with all levels within the organization.

• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan.
• Employee Assistance Program.
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team.
• Continuous internal training and career development opportunities, both nationally and internationally.
• Opportunity to join a company recognized as a Top Employer 2026.

Open to multiple locations.