Order Management Specialist

For our offices in Granollers we are currently looking for an Order Management Specialist to manage national accounts.
Responsibilities   Customer service:
Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
Distribute requests from the common customer service Inbox to other colleagues in the department.
Quotation Management:
Receive requests and manage quotations. Follow up the acceptance of the offers whenever possible and at the request of the superior.
Order Management:
Manage customer purchase orders, create sales orders, purchase goods to central warehouse and follow-up delivery.
Order delivery tracking, in coordination with Supply Chain & Logistics.
Administrative management of service requests:
Receive service requests and register them in the system assigning an initial date and a service technician based on availability and geographic area.
Invoicing of services: proforma and final invoicing after verifying that the documentation and data are correct; track and receive orders for billing and issue credit notes in compliance with approval guidelines.
Management of maintenance contracts: register contract information in the system, control intervention dates, modify material lists during the contract term, and handle billing.
Management of incidents that arise during each phase of the “order to cash” process until resolution.
Travel management of technicians and colleagues.
Qualifications   Studies in Administration & Finance.
Minimum 1‑2 years of experience in the Back‑office department (Order Manager role).
Training, knowledge, and experience in administration.
Experience as part of a project management team is valuable.
Sensitive leadership personality with experience leading high‑performance production organizations.
Spanish (Native).
English (Advanced);
Portuguese would be an asset.
High performance and result orientation.
Convincing personality successfully pushing for results despite facing resistance.
Ability to communicate with all levels within the organization.
Benefits   Attractive compensation package aligned with experience and responsibilities.
Private health insurance plan.
Employee Assistance Program.
Flexible working hours and a hybrid working model (up to two days per week remote).
23 days of vacation per year.
Great work environment as part of a collaborative team.
Continuous internal training and career development opportunities, both nationally and internationally.
Opportunity to join a company recognized as a Top Employer 2026.
Location  Open to multiple locations.

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