German Speaking Customer Advisor; on-site

Puesto: German Speaking Customer Advisor (on-site)
German-Speaking Customer Advisor | Banking Sector
Madrid, Spain (On-site)

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.

The Opportunity
Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.

As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.

What You’ll Do

Expert Support:  Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.

Problem Solving:  Identify customer needs and deliver accurate, timely solutions.

Security & Compliance:  Maintain strict data privacy standards and adhere to financial security protocols.

Language Integration:  Use your Spanish skills to navigate internal systems and coordinate with local teams.

What We Are Looking For

Languages:

Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).

Communication:  Exceptional written and verbal communication skills with a professional, customer-centric focus.

Mindset:  Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).

Work Authorization:  EU work permit required; must be based in or willing to relocate to Madrid.

Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:

Morning:  07:00 – 16:00

Afternoon:  14:00 – 24:00

Location:

100% On-site in our Madrid office

Paid Training & Development

We set you up for success before you handle live inquiries:

Duration:  Initial 5-week paid onboarding program

Schedule:

Starts at 09:00–15:00, expanding to 35 hours per week

Focus Areas:  Deep dive into financial software, banking regulations, and customer service excellence

Salary & Benefits

Base Salary:  €22,800 Gross Annual

Bonus:  Up to €1,200 Annual KPI Performance Bonus

Insurance:  Comprehensive Private Health Insurance + Life Insurance

Career Growth:  Direct pathways into Team Lead, Quality Analyst, and Trainer roles

Workplace Culture:  Vibrant, multicultural environment in one of Europe’s most exciting cities

Ready to Apply?
Take the next step in your international career. Click  Apply Now  to submit your profile, and our recruitment team will reach out for an initial screening call. xiphteb

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.