Sales Administrator

INTRODUCTION

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies.

But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3,000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

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POSITION SUMMARY

The mission of the Sales Administrator is to ensure that sales and service administrative processes at Lectra are delivered with a high level of quality, accuracy, and professionalism, contributing to overall customer satisfaction. This role encompasses order validation and processing, invoicing and payment follow up, coordination of deliveries, customer communication, and administrative support to sales and service operations. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities, working in close collaboration with Sales, Finance, Logistics, and Field teams.

The Sales Administrator plays a key role in supporting customer satisfaction, retention, and business profitability through efficient process execution and service excellence.

DUTIES AND RESPONSIBILITIES

• Validation, processing and invoicing of sales orders using company's ERP (Conga, Oracle ERP and SAP)
• Payment's follow-up in collaboration with Head Quarter and local Accounting, including coordination of bank guarantees
• First point of contact for customers for information, order confirmations, lead times, payments and claims handling
• Shipping and Delivery coordination for Equipment and Software delivery
• Validation and transmission of the shipping documents to the customer based on Incoterms agreed

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in in Supply Chain Management /Business Administration or equivalent OR minimum Associate's degree, or equivalent experience.
• Solid Microsoft Office skills, including advanced Excel.
• Experience in Oracle and SAP is a plus - knowledge in Conga and Salesforce are appreciated.
• Excellent verbal and written communication skills are required. Proeficiency in English also required. Proficiency in Spanish and/or German is a nice to have.

POSITION QUALIFICATIONS

• Very customer oriented with proven track record to deal with several stakeholders (customers, shipment department, customs, sales and finance)
• Clear written & verbal communication with professional tone; ability to translate operations language for customers/non experts.
• Very good organizational skills and attention to detail
• Approaching challenges with a proactive mindset
• Good time management skills & proactive approach
• Analytical and efficient thinking

TRAVEL

• Must have a valid and current driver's license.