Finance & Customer Business Specialist Customer

Overview

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Support the Customer Performance team by conducting comprehensive cost analysis, monitoring drive cost efficiency and value creation within the customer area, optimising processes, managing contracts, and identifying opportunities for savings, revenue generation, and NPS improvement, ensuring full cost visibility and mitigating financial risks, in order to enhance operational effectiveness and customer experience.

• Provide a structured and data-driven approach to cost analysis, equipping decision-makers with insights that support cost reduction initiatives and strategic financial planning.
• Enable data-driven decision-making by quantifying cost-effectiveness and return on investment for customer-focused initiatives, ensuring alignment between financial sustainability and customer experience goals.
• Proactively identify underperformance or contract breaches, ensuring suppliers contribute positively to operational efficiency and financial objectives.
• Provide decision-makers with well-structured, data-backed business cases that justify investments, improve cost efficiency, and enhance strategic resource allocation.
• Support procurement and commercial teams in negotiating cost-effective agreements that maintain service quality while optimising expenditure.
• Provide structured financial justifications for new investments, ensuring alignment with efficiency targets and strategic corporate planning.
• Equip leadership and commercial teams with rapid, data-driven insights that facilitate agile financial decision-making.
• Optimise resource allocation, balancing financial efficiency with customer experience improvement.

• Analyse cost structures across customer functions, identifying key cost drivers, inefficiencies, and potential savings opportunities, while ensuring a comprehensive understanding of contracts, expenditure, and renegotiation timelines.
• Develop financial models that assess the financial impact of customer-related initiatives, measuring cost, revenue potential, and Net Promoter Score (NPS) implications.
• Track and monitor supplier performance through structured KPI assessments, ensuring compliance with Service Level Agreements (SLAs), financial targets, and contract terms.
• Support the preparation of business cases for new projects, consolidating financial analysis, operational feasibility, and customer impact assessments into comprehensive investment proposals.
• Assist in contract analysis and supplier negotiations by modelling the commercial impact of pricing structures, contract terms, and potential efficiency gains.
• Support the investment approval process by working closely with the supplier management team and the investment committee, ensuring that cost-saving projects align with corporate financial policies.
• Provide ad-hoc financial analysis and commercial insights, responding to urgent business needs and supporting decision-making in dynamic operational environments.
• Act as a bridge between customer operations and financial planning, ensuring that customer-driven investments remain aligned with long-term financial sustainability.

• Manager Customer Performance – To report on cost structures, supplier performance, and financial modelling outcomes while aligning on efficiency strategies.
• Finance Team – To collaborate on budgeting…