Customer Service - TEMP

Overview CAREERS TO SMILE ABOUT

At Pepsi Co, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

The Opportunity

Your Impact

The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

• Perform order check and validation. Handle failed deliveries
• Manage order capture, modification, and cancellation processes, ensuring accurate system updates based on requests received from sales or customers.

• Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
• Perform stock check and confirm quantities with SP – Check product availability/out of stock (stock at hand) and confirm order quantity ;
  Align on Logistics characteristics
• Handle Block orders: gather information and resolve issue

Who Are We Looking For?

• Internship or initial experience in a similar role is a plus
• Basic to intermediate analytical and numerical skills
• Strong communication and interpersonal skills
• Good working knowledge of Excel and Microsoft Office
• Ability to manage multiple tasks and meet deadlines
• Proactive and results-oriented mindset
• Proficiency in English and Portuguese is a plus

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.