Channel Team Lead, Hub Delivery

Job  |  for E-Commerce LLC

First and foremost, support the overall, daily management of operational duties. Deputize for the Hub Account Managers as required, stepping in on their behalf where necessary. Prioritize and continually improve safety at the delivery station. Supervise logistics assistants, coordinators and delivery associates to ensure shipments meet and exceed the set operational KPIs. Monitor coordinator and associate performance, coach when needed, and partner with supporting departments to improve logistics processes and operations.

Communicate with delivery service providers to set expectations and raise the bar on quality of their deliverables. Interview candidates for associate roles. Brief and monitor the workload of all associates, maintaining attention to detail to ensure administrative tasks are accurately completed. Measure and monitor workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.

Help with training and mentoring new Associates, ensuring they have the knowledge to carry out their tasks. Follow up on and resolve process-related issues as required. Be flexible to work different shifts and overtime when needed. Together with the Operations Manager, ensure adequate resourcing of the function, including training needs, absence and performance management, coaching and continuous monitoring of productivity.

• Supervise the dispatch of shipments in the stations for Hub.
• Timely monitoring of the cost of Supply runs.
• Manage Metrics.
• Identify opportunities and areas of improvement with stores on the delivery process.
• Leverage maps to analyze the distribution of active stores and ADE Scouting.
• Dive deep on Store performance metrics.
• Participate in continuous improvement projects.
• Actively participate in meetings with station stakeholders to present program quality metrics.
• Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
• Supervise the execution of Debrief, monitoring on road shipments.
• Management of capacity, performance analysis for volume balancing.
• Provide support to our partners in the delivery processes.

The Hub program is part of Amazon s fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

• Experience with planning, performance metrics, and process improvement
• Experience managing teams

• Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
• Experience with data analysis

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