Shift Area Manager, Last Mile Operations

Overview

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a Station Manager with the chance to be based in Tultitlan Edomex. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

• Review the operational forecast and determine productivity requirements for sort operation; manage a team group to meet all building’s goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers (DSPs).
• Proactively identify and lead process improvement initiatives and Lean tools.

You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Responsible for ensuring a safe workplace, properly trained people, and addressing their needs so they can focus on their jobs.
• Lead change at internet speed; innovation is a core driver of Amazon’s growth.
• Support daily operations:
  Receive, scan, lift and move shipments up to 25 kgs. Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track and monitor sorting operation and driver dispatch.
• Continual standing and/or walking an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, or not air-conditioned.

• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• 3+ years of general experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 2+ years of direct management experience for employees and their performance

• Experience in an operational role
• Degree in Engineering, Operations or related field is a plus
• 2+ years management experience in a delivery, manufacturing, production or distribution environment
• Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment)
• Interest in long-term career development in Logistics & Transportation
• Familiar with the area and willing to relocate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Usted puede enviar una solicitud o contactar con nosotros por email usando el Buzón de Solicitud online de abajo) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.