Network Technician, Data Center

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within Networking. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers.

• Working closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
• Managing work and priorities through ticketing system and workflows.
• Collaborating with various stakeholders to remove project obstacles.
• Traveling within geographical work area is required; some travel outside traditional work area may be requested.
• Troubleshooting networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction.
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
• Completing customer requests via Remedy trouble ticketing system and project management workflows.
• Participating in the migration, basic configuration and rollout of new or upgraded hardware.

• Must be fluent or at least advanced level in English.
• Please submit CV in English.
• High school or equivalent diploma.
• Experience with computer hardware troubleshooting and repair.
• Experience in networking.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

You will play a pivotal part in scaling the network of several data center locations and be responsible for day to day assistance with capacity management. Working closely with both internal customers and external vendors, you will facilitate smooth project execution as directed by Technical Program Managers.

You will be required to travel, up to 20% travel outside traditional work area may be required possibly including international travel.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to…