Network Technician, Data Center Global Network Deployment

Overview

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within Networking. The position involves delivering hardware, configuration, and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers. They will manage cabling vendor deliverables, monitor project timelines to ensure deadlines are met, verify installations meet quality standards, and escalate blockers or quality issues to Technical Program Managers and stakeholders as needed.

Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills, and has significant experience in supporting large-scale, enterprise-class networks. They will be highly competent in troubleshooting networking hardware and software issues, validating fiber connectivity and patch panel configurations, and supporting cable infrastructure teams with link testing and remediation, all combined with a proven project delivery methodology.

This position follows a standard Monday through Friday business hours schedule without shift work or on-call rotation. To meet customer commitments and project deadlines, occasional paid overtime or work outside normal business hours may be required. Network Technicians are expected to work with established best practices to refine operational procedures, develop new tooling, and think proactively and innovatively. The ability to work in an ambiguous, collaborative environment is essential for success.

• Working closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
• Managing work and priorities through ticketing system and workflows.
• Collaborating with various stakeholders to remove project obstacles.
• Traveling within geographical work area is required; some travel outside the traditional work area may be requested.
• Troubleshooting networking, routing and inter-connectivity issues, including troubleshooting of network device configuration and low level application interaction.
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Completing customer requests via Remedy trouble ticketing system and project management workflows.
• Participating in the migration, basic configuration and rollout of new or upgraded hardware.

You will play a pivotal part in scaling the network of several data center locations and be responsible for day-to-day assistance with capacity management. You will facilitate smooth project execution as directed by Technical Program Managers. Some travel may be required, up to 20% outside the traditional work area, possibly including international travel.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — customers range from successful startups to Global 500 companies trusting our robust suite of products and services to power their businesses.

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