Systems Engineer, Region Services

Job  | Amazon Support Services Pty Ltd

Our Region Services team redefines the way AWS designs, builds, and operates AWS regions to enable new AWS Cloud Infrastructure and Services offerings to customers across every industry and of every size, including start-ups, enterprises, and public sector organizations.

• Systems Engineers with AWS will dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with senior engineers. We own our services and strive to automate manual processes and make out-of-hours support as painless as possible by implementing Operational Excellence best practices.
• Develop and apply a broad range of skills: use Linux to troubleshoot, implement fixes and workarounds, keep software up-to-date, and provide data and metrics to help manage the capacity and efficiency of services.
• Apply networking knowledge to identify and troubleshoot connectivity issues; communicate clearly and collaborate with others to deliver results. Be a self-starter, comfortable with ambiguity and change, and customer-obsessed to understand pain points and resolve quickly and completely.
• Must hold or be able to attain an Australian Government Security Vetting Agency clearance.
• You will operate and improve one of our largest software systems, review operational health, write actionable bug reports, and follow change management processes before making changes in production.
• Help resolve the team’s backlog of operational issues and write scripts that aid root-cause analysis for hard problems.
• Occasionally participate in on-call rotations to resolve incidents outside normal hours.

• 1+ years of experience with Linux, using the command line and basic administration, and computer networking fundamentals
• 1+ years of experience troubleshooting operations for highly scalable Linux systems running a large variety of back-end micro-service applications
• Knowledge of scripting in a language such as Bash, Python, or Ruby, with a focus on automation and solving systems issues

• Bachelor's degree in Computer Science or other technical degree or related experience
• Proficient troubleshooting and anticipating problems that affect performance, reliability, or availability of software systems
• 1+ years of Operations experience working with CI/CD pipelines and deployment systems like Terraform, Github Actions, Jenkins, or others
• Experience with Infrastructure as Code (e.g., CDK, Cloud Formation, Puppet, Chef, Ansible, or similar)

Acknowledgement of country:
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Usted puede enviar una solicitud o contactar con nosotros por email usando el Buzón de Solicitud online de abajo) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: February 20, 2026 (Updated 3 days ago)

Posted: February 19, 2026 (Updated 3 days ago)

Posted: February 19, 2026 (Updated 3 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.