ServiceNow CMDB Consultant

Overview

Service Now CMDB Consultant

Location:

Zurich (Hybrid)
Start:
March 2026
Contract Type:
Freelance

Languages:

German and English

Our client, an Elite Service Now Partner, is hiring a German-speaking Service Now CMDB Consultant to join their team in Zurich, Switzerland on a freelance contract. The successful candidate will focus on designing, stabilizing and governing a scalable CMDB landscape within a complex enterprise environment.

• Design and implement Service Now CMDB solutions aligned with the Common Service Data Model (CSDM).
• Analyze, structure and stabilize existing CMDB environments.
• Define, establish and embed CMDB governance, including roles, responsibilities and operating models.
• Plan, conduct and moderate workshops with both business and IT stakeholders.
• Translate functional and business requirements into scalable technical CMDB and Discovery architectures.
• Provide expertise across related Service Now domains, including ITSM, SPM and Discovery.

• Fluent in German and English.
• At least 5 years of hands-on experience delivering Service Now CMDB / CSDM initiatives.
• Strong, in-depth expertise in CMDB, CSDM, CI modelling, and identification & reconciliation.
• Demonstrated track record in large-scale enterprise transformation programs.
• Excellent communication, stakeholder management and workshop facilitation skills.
• Solid understanding of ITIL-based service management processes.
• Preferred
  
  Certifications:
  
  Service Now CIS – CMDB, CIS – Discovery, CSA, CAD, and ITIL 4 Foundation (or higher).