Software Support and Development Engineer; m​/f​/d

Dematic is a leading global provider of intelligent intralogistics solutions ranging from storage to material flow and order picking. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts

• Assumption of on‑call duties in an international environment
• Service delivery manager for new and long‑term existing customers
• Carrying out software support including documentation of incoming service cases and description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after‑go‑live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

• Experience with 24/7 on‑call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English & German
• Willingness to travel
• Experience with sophisticated software architectures
• Experience in Java software development (min. 3 years of professional experience desirable)
• Confident handling of databases (Oracle)