Product Designer - Consumer ; f​/m​/d

Lead Product Designer - Consumer Experience (f/m/d)

Berlin Office

We are on a mission to transform how people interact with companies by making every conversation seamless, personalized, and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale, turning interactions into lasting relationships.

As our Lead Product Designer - Consumer Experience
, you will drive the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. You will guide your cross-functional product team to translate this vision into intuitive, trustworthy, and engaging interfaces that make AI agents feel effortless to use. This is an opportunity to shape consumer-grade interfaces that influence the future of Agentic AI.

• Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
• Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touchpoints.
• Lead UX strategy for your product team with a focus on multimodal consumer interactions, ensuring research insights shape both near-term design choices and the long-term vision.
• Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users.
• Take end-to-end ownership of design in your product team, shaping direction and delivering high-quality, hands-on work.

• 8+ years of experience in product design with a proven track record in consumer-facing products, including two years in a lead capacity.
• Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
• Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
• Strong interaction and visual design skills, with a portfolio that demonstrates elegant, user-centered solutions in consumer contexts.
• Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.

• Experience designing consumer-facing products that integrate AI or conversational interfaces.
• Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
• Familiarity with design systems in a scaling organization.
• Knowledge of accessibility best practices and inclusive design principles for multimodal products.
• Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our offices in Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Parloa is a fast-growing startup in Generative AI and customer service. Our voice-first GenAI platform for contact centers automates customer service with natural-sounding conversations across channels. Leveraging NLP and machine learning, Parloa creates intelligent phone and chat solutions to turn contact centers into value centers by boosting efficiency. Parloa was founded in 2018 and employs 400+ people in Berlin, Munich, and New York.

We value diversity and growth. With a recent Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Parloa provides equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics.