Field Service Engineer - Eastern Munich Region

Job Description:

About Packsize We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size.

This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet.

About the RoleA Field Service Engineer will install, configure and maintain equipment solutions onsite at customer facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s).

They will build and maintain strong, trust-based customer relationships and will work closely with other supporting team members to provide exceptional customer service.

What You'll DoEnsuring execution of defined service and installation calls on assigned customers necessary to achieve goals

Support customer installation project management

Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems Perform hands-on troubleshooting, service and repairs (including upgrades, modifications)
Provide on-site training to customers

Scheduling tasks at customer job sites

Troubleshooting issues quickly and effectively, using technical drawings and documentation

Performing routine maintenance and emergency services as they arise

Continuous learning, including customer operational processes, packaging designs, technical specifications

Support requests and issue management

Spares management towards end customer

Stay up to date with industry and market trends

Documentation, reporting and administrative work related to project installs and preventative maintenance

Basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
Communicate responsively and productively with company and customer personnel

Adhere to all company and local customer safety requirements and protocols

Work against set performance KPIsWhat You'll Bring Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment

Strong diagnostic and problem-solving skills with a customer-first mindset

Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams

Detail oriented and stress resistant

Strong communication and collaboration skills

Flexible and adaptable to changes

Comfortable working independently, managing your own time with minimal supervision

Customer service oriented with ability to balance multiple tasks and priorities

Innovative and self-assured with decision making ability and hands-on mentality

Positive attitude and ability to learn quickly in a hyper-growth environment

Familiar with Microsoft Office; experience with reporting tools or service software is a bonus

Fluent in English and local language (spoken and written)

Physical Requirements Must be able to lift 50lbsWill be required to stand, walk, kneel, and bend for several hours constantly

Travel Requirements All work performed remotely at customers facilities within your territory or outside as needed

Travel often required internationally

Approximate overnight travel: 50-70%
Willingness to travel and work consignment shifts, including weekends

Nice to Have Previous experience as a Resident Engineer or customer-facing field service role Familiarity with automated packaging systems or industrial automation equipment

Basic knowledge of PLC systems and industrial sensors

Experience with technical documentation, reporting, or digital service tools

Valid driver's license5+ years hands-on experience in electro-mechanical systems (preferred)
Opportunity &…