Senior Research Operations Specialist; f​/m​/x

Senior Research Operations Specialist (f/m/x)

We’re hiring a Senior Research Operations Specialist to lead and optimize the processes that empower Hello Fresh’s Tech team to deliver impactful insights. As a senior member of our growing Research Platform team within the Insights & Experience Innovation department, you will be responsible for driving key initiatives across the organization, working closely with researchers, product teams, designers, and commercial stakeholders.

Your work will directly impact Hello Fresh’s ability to generate better customer experiences, shape product decisions, and ultimately drive business success.

This high‑impact role allows you to drive the operational strategy for a diverse range of research activities, including global studies, democratized research programs, tool consolidation, knowledge management, AI innovations, and more. If you’re passionate about improving research processes, influencing stakeholders, and scaling research operations at an enterprise level, we want to hear from you!

• Research Ops Consultation:
  Serve as the go‑to person for operational needs, consulting researchers and stakeholders on how to optimize their democratized studies.
• Champion AI Advancements:
  Explore the use of AI to streamline processes such as research planning, data synthesis, moderated methods, competitor reviews, synthetic audiences, chatbots, knowledge repositories, and more.
• Scale Research Programs and Infrastructure:
  Translate ambiguous inputs and conflicting cross‑functional needs into scalable systems, new recruitment pathways, and improved ways of working.
• Uplevel Participant Recruitment:
  Lead day‑to‑day execution of global participant recruitment for studies across multiple regions, meeting legal, cultural, and logistical requirements and ensuring efficient incentive distribution.
• Proactively Drive Operational Excellence:
  Lead discovery workshops to identify operational gaps, forecast resource needs, and define the team’s strategic roadmap.
• Enable Research Quality and Consistency:
  Develop templates, guidelines, and toolkits that promote shared definitions and rigor across various research teams.
• Manage Research Tools and Platforms:
  Oversee licensing, onboarding, spend, and access of research tools and vendors.
• Expand Research Influence and Adoption:
  Uncover new users to benefit from research programs and advocate for their onboarding.

• 5+ years of experience in research, research operations, or a related field with a strong focus on execution and process optimization.
• A successful track record of crafting impactful programs and delivering business‑critical systems and work at scale.
• A deep understanding of researchers and research workflows, enough to develop an informed research POV.
• Familiarity with varied research tools, including their technical merits, limitations, and how to leverage them creatively.
• Demonstrated ability to manage multiple projects concurrently and drive them to completion on time and with high quality.
• Effective collaboration and communication across disciplines and seniority, managing US and CET time zones.
• Proactive initiative and problem‑solving skills, identifying opportunities for improvement with autonomy.
• Experience and passion for experimenting with modern tooling (AI orchestration, API usage, workflow automation) to streamline and simplify design & XFN workflows.

• Fluency in English, German, and/or Spanish, Danish, Norwegian, Italian, French, or Dutch.
• Experience in other UX disciplines and UX tools (e.g. Figma).

• Immerse yourself in a diverse global community of 90+ nationalities.
• A competitive compensation package that goes beyond the norm, including a Hello Fresh‑subsidised pension scheme, Berlin relocation support, and a hybrid working model.
• Exclusive discounts on your weekly Hello Fresh box and office meals.
• A German language learning budget and access to the Hello Fresh Academy.
• Well‑being support, transportation perks, and working‑parent‑friendly benefits such as 24/7 gym access, Headspace and Spill, and sabbatical leave options.

Referrals increase your chances of interviewing at Hello Fresh by 2×.

Seniority level: Associate

Employment type: Full‑time

Job function: Project Management, Business Development, and Supply Chain

Industries: Manufacturing, Consumer Services, Food and Beverage Services