Operational Performance Lead, Managed Full-Service; m​/w​/d

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Regional Office - EAME

Hotel Operations

Professional Staff/Corporate

Full-time

Spain, United Kingdom

Local

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important:
People. We turn trips into journeys, encounters into experiences and jobs into careers.

Your Role

As an Operational Performance Lead, you will play a proactive and strategic role in driving performance across Hyatt’s Essentials & Full-Service Managed hotels in EAME. This includes not only ensuring that new General Managers & the Leadership Committee are thoroughly prepared and equipped for their roles, but also actively identifying opportunities and implementing initiatives to enhance operational efficiencies, guest satisfaction, profitability, and compliance.

You will prepare and review property-level support content, distill mission-critical information for hotel leaders, and anticipate challenges to provide solutions before they impact results. In addition to supporting hotels and promoting brand standards, you will also lead special projects & training aimed at improving hotel performance, working collaboratively with other departments to drive successful outcomes.

Location:

Thispositionisbasedineither Germany,SpainortheUK.Thesuccessfulcandidatemusthavethelegalrighttoworkinthe European Unionorinthe UK.

Your Responsibilities

Provide support to Select & Full-Service General Managers and the Leadership Committees, ensuring they have knowledge of resources needed to be successful in their role

Serve as an additional layer of support alongside other Hyatt organizational departments, such as Commercial, Finance, IT, and HR, partnering to align programs

Leverage data insights to prioritize support for underperforming hotels and provide action plans to senior leadership

Support handling of escalated tickets from Global Property and Guest Service Team (GPS)

Communicate effectively and provide training on Hyatt Brand Standards

Develop content and oversee internal resources on intranet, curated for the global portfolio of hotels

Lead innovative operational projects & pilots

Develop content and host engaging presentations, ensuring clear & consistent messaging of key initiatives and operational priorities

Engage hotels proactively to help them effectively focus on metrics that are trending in a negative direction, with a heavy focus on Rooms and F&B Operations

Participate in property visits and consulting assignments

Drive continuous improvement through technology and data insights

Your Qualifications & Experience

Experience

Required:

Demonstrated experience in a similar field, industry, or other equivalent business/ function role

Demonstrated experience in full-service hotel operations, including Rooms and/or F&B

Proficiency in using hotel operational systems and tools, with experience using systems such as HySat , Colleague Advantage, Opera, Medallia Concierge, BOB/ HyGeo , Citrix, HotSOS , Reserve,…