Patient Support Supervisor – Pharmacy Technician

Responsibilities

• Lead and manage a team of Patient Support Associates
• Provide coaching, performance management, and development
• Support hiring, onboarding, and training
• Motivate team members in both remote and onsite environments
• Ensure medication access through refills, prior authorizations, and financial assistance
• Manage support across hospitals/clinics to ensure timely patient care
• Maintain service level goals and quality standards
• Oversee pharmacy workflows (claims, deliveries, coordination of care)
• Conduct system audits and manage workflow efficiency
• Partner with hospital stakeholders through regular meetings
• Lead team meetings, track performance, and identify improvements
• Collaborate cross-functionally on projects and process enhancements
• Manage PTO, timekeeping, and reporting
• Coordinate training and system access
• Maintain confidentiality of sensitive healthcare data

• Active Pharmacy Technician registration + CPhT certification
• 3+ years pharmacy technician experience (specialty preferred)
• Leadership experience
• High School Diploma or GED required
• Bachelor's degree (preferred or in progress)
• Strong leadership, coaching, and communication skills
• Ability to influence and collaborate across teams
• Operational and project management expertise
• Proficiency in Microsoft Excel & Word
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)
• Highly organized, patient-focused, and detail-oriented