Systems Engineer, Managed Operations

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.

For more information on ESC please check out our blog:

Responsibilities

• Oversee the launch of the ESC in 2025, working closely with global AWS teams and influencing the evolution of AWS services and technology.
• Collaborate with technology leaders to enhance day-to-day operations and improve availability, reliability, latency, performance, and efficiency of the ESC.
• Participate in on-call rotations to resolve incidents occurring out-of-hours.
• Deliver scalable services and ensure a high-availability experience for EU customers.
• Build and lead a best-in-class development engineering and operations team aligned with AWS customer-focused values.

About the job background

Utility Computing (UC) and European Sovereign Cloud (ESC) form part of AWS UC. UC provides innovations from foundational services such as Amazon S3 and EC2 to new product innovations that differentiate AWS services. As a member of the UC organization, you’ll support Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Managed Operations engineers engage with AWS customers who require specialized security solutions for cloud services.

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You will review the operational health of services you’re responsible for, identify anomalies, and craft actionable bug reports to enhance efficiency and performance.

You will also provide constructive feedback on change management documents, address operational backlog, and collaborate to navigate challenges to ensure seamless functionality. You may develop and test scripts to improve workflows.

You may assume an educator role, sharing insights on the European Sovereign Cloud with service teams to foster mutual understanding and continuous learning.

This work emphasizes continuous learning and improvement, recognizing that every effort contributes to team success and system reliability.

In addition, this role involves 24x7 on-call responsibility as part of a team to root-cause issues and ensure systems remain resilient and fault-tolerant.

• Fluency in written and spoken English is required.
• Employees must be resident in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an on-call rota.

• Diverse Experiences: AWS values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate to power customers from startups to Global 500 companies.

We value work-life harmony and strive for flexibility within our working culture to support employees at home and at work.

AWS values curiosity and connection. Our affinity groups promote inclusion and empower people to bring their unique perspectives to the team and innovation.

We provide knowledge-sharing, mentorship and resources to help you grow into a well-rounded professional and strive toward ongoing performance excellence.

• This role requires you to be a national of an EU member state.
• Demonstrated expertise in systems engineering with hardware, software, networking, and operating systems.
• Experience scripting processes in Bash, Python, or Ruby.
• Solid understanding of Linux and networking with the ability to troubleshoot and…