SOC Analyst; w​/m​/d

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Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

We build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. We’re an innovative and customer-focussed company, helping to drag the utilities industry into the 21st century.

Future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We are seeking a Security Operations Analyst that will become a member of a growing global Security Team in Kraken Technologies. You’ll play a crucial role in helping to ensure that we continue to protect Kraken and our Clients by analysing and responding to security incidents.

• Working as part of a Global Security Operations team and SOC you will be responsible for:
• Monitoring, triaging, and investigation of security incidents on Kraken’s infrastructure and Client instances
• Responding to alerts generated by our Security Information and Event Management (SIEM) system
• Automating and continuously expanding the detection capabilities
• Analysing application, Cloud and access logs and events to identify potential security threats and vulnerabilities and coding this analysis for future playbooks
• Identifying where escalation of incidents, or notification to third parties may be required
• Providing incident response support working with our engineering and product teams where necessary
• Maintaining, improving and automating incident response processes and playbooks, to continually improve the team's capabilities
• Preparing reports and incident summaries, as well as reviewing and improving the content and presentation of reports produced by the team
• Maintaining and updating security incident documentation including analysis findings and recommended mitigation strategies, automating wherever possible
• Liaising with stakeholders in relation to incident root cause and providing remediation/improvement recommendations

This role requires participation in a roster covering weekends and public holidays, in co-ordination with other team members globally, in order to deliver a 24x7 operations capability.

• A strong Security Operations and technology background of 1 to 5 years of experience
• Experience in using SIEM platforms to analyse and respond to security alerts
• Familiarity with EDR (Endpoint Detection and Response) tools and their capabilities, including host containment and evidence preservation
• Knowledge of best practices for analysing incidents and logs in a cloud environment
• An understanding of how different mitigation strategies can contain and respond to security events
• An understanding of Cloud and software architectures
• Strong analytical and problem-solving skills, with the ability to identify, triage and mitigate incidents
• Ability to clearly communicate and document incident activities
• A passion for security, a drive to improve security alerting and response processes by harnessing technology and automation
• Good experience in at least some of the areas mentioned above (we’re not expecting any candidate to be an expert in all areas)

• Experience working in a SOC or CERT that monitors multiple client infrastructure/instances
• Experience with AWS environments including AWS security monitoring, logging (e.g., Cloud Trail, Guard Duty)
• Relevant certifications or…