Engineering Manager - Site Reliability Engineering​/DevEx; f​/m​/d

Engineering Manager - Site Reliability Engineering/Dev Ex (f/m/d)*

Berlin Office

As an Engineering Manager for Site Reliability Engineering & Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team that ensures the reliability, scalability, and performance of our products while empowering engineers with thoughtful tools and workflows. Your mission is to cultivate and grow SRE practices that enable our architectural transformation and ensuring our systems meet availability targets.

You'll foster a caring culture where reliability is a shared responsibility and where automation helps reduce toil, empowering engineers to focus on meaningful work.

• Build and nurture a supportive team that harmonizes SRE excellence with developer experience
• Collaborate to establish SRE practices: SLI/SLOs, error budgets, and trust-based postmortems using Datadog metrics
• Create comprehensive observability strategies leveraging our monitoring stack
• Support sustainable incident response, on-call processes, and automation using Git Hub Actions and Terraform to improve MTTR
• Partner with engineers and engineering teams to integrate reliability practices into CI/CD pipelines (ArgoCD, Git Hub Actions) while supporting developer wellbeing
• Foster adoption of reliability best practices across our Kubernetes-based infrastructure through mentorship and collaboration
• Guide teams in leveraging our Azure cloud platform effectively while preparing for multi-cloud architectures
• Support the thoughtful adoption of AI tools (Cursor, Git Hub Copilot) for operational efficiency

• Experience supporting SRE, Dev Ops, or platform teams with focus on reliability and collaboration
• Understanding of SRE principles: SLI/SLOs, error budgets, and toil reduction
• Hands-on experience with our observability stack (Datadog for metrics/APM, ELK for sensitive logs) and production systems at scale
• Deep empathy for developer workflows and creating sustainable on-call processes that support work-life balance
• Familiarity with Infrastructure as Code using Terraform and container orchestration with Kubernetes
• Experience with CI/CD platforms (Git Hub Actions, ArgoCD) and integrating reliability into deployment pipelines
• Understanding of Azure cloud services and preparing organizations for multi-cloud transformations
• Warm communication skills for incident support, postmortem facilitation, and cross-team collaboration
• Experience with authentication systems (e.g. Okta, Entra
  
  ID) and their role in system reliability
• Commitment to building inclusive teams that balance operational care with innovation and wellbeing
• Appreciation for AI-assisted tools in improving operational efficiency and reducing toil
• Background with databases (MySQL, Redis, Mongo
  
  DB) and their reliability considerations is valued
• Experience with multi-cloud architectures and distributed systems is warmly welcomed

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency.

The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.