Integration Manager

Enterprise Applications Integration Manager

• You own the technicalrowser side of customer onboarding, bridging the gap between our Customer Success team and customers' IT departments.
• You plan, document, and implement integrations between our platform and customer systems, ensuring smooth technical deployment.
• You help deploy and configure our Cloud Connector on customer infrastructure, troubleshooting connectivity and configuration issues.
• You create comprehensive technical documentation for each customer integration, including architecture decisions, API specifications, and testing protocols.
• You manage relationships with our integration partners and vendors, staying on top of platform updates and new integration opportunities.
• You monitor post-launch integrations, analyzing logs and debugging issues to ensure ongoing customer success.
• You develop standardized integration processes, testing plans, and best practices as we scale our customer base.
• You collaborate closely with Customer Success, Product, and Engineering teams to ensure customer requirements are understood and met.

• You bring professional experience in a technical customer-facing role such as implementation engineer, solutions engineer, or technical project manager.
• You have hands‑on IT administration skills (Windows Server, networking, basic scripting) and aren't afraid to dig into system configurations and log files.
• You understand REST APIs, authentication mechanisms (OAuth, API keys), and can read API documentation to troubleshoot integration issues.
• You're a natural project manager who stays organized, follows up proactively, and ensures nothing falls through the cracks.
• You્પave excellent communication skills in German and English, able to explain technical concepts to both technical and non‑technical audiences.
• You take ownership and pride in delivering successful outcomes for customers.
• You're curious, love learning, and aren't afraid to say, "I don't know, yet!"

• Experience with identity management systems (Active Directory, Azure AD, Okta, etc.) or HR systems (SAP, Workday, Personio).
• Familiarity with database basics (SQL queries, connection strings).
• Background in IT support, system administration, or Dev Ops.
• Experience managing vendor or partner relationships.

essentry specializes in the digitalization of access processes. The core product is عد▪ verification of personal identities at border‑control level and the automation of the access process. Using biometric technology and artificial intelligence, we are able to achieve the highest level of security for facilities, employees and guests. Our approach is holistic, combining both hardware and software components for maximum user‑centricity.

Today, essentry is represented in ten countries on threeّر continents and supports multinational corporations, critical infrastructures, global consulting and auditing firms, public sector customers.

• Mid‑Senior level

• Full‑time

• Information Technology

• Software Development