Principal Product Manager; f​/m​/d

As a Principal Product Manager, Product Platform
, you will lead the strategic development and execution of Parloa's product platform, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.

• Define and Drive Platform Strategy: Develop a clear, actionable product platform vision and roadmap, aligning with company objectives and market opportunities.
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.
• Collaborate Across Functions: Partner with engineering, design, and commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role, including 3+ years managing platform or infrastructure products.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long‑term product strategies and aligning stakeholders around a shared vision.
• Communication
  
  Skills:
  
  Exceptional ability to articulate complex concepts clearly and effectively to technical and non‑technical audiences.
• Values‑Driven Leadership: Embodies Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer‑facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice‑first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural‑sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency.

The Parloa platform resolves…