Partner Engagement Manager; Care

Change the way the world travels

Join the Get Your Guide  journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Our mission is to offer support, guidance, and insights that empower our partners and amplify their voice. We proactively champion high-potential opportunities to enhance the partner experience and act as a trusted bridge to product and business teams throughout the entire partner journey.

Note:

This is 1 Year fixed term position

• Lead and develop a team of 7 Partner Engagement Specialists, fostering a culture of outstanding operational performance, accountability, collaboration, and continuous growth.
• Define the team metrics and priorities and ensure execution against targets.
• Champion an environment where every team member can thrive and deliver extraordinary results for our marketplace.
• Drive the adoption and implementation of AI solutions within the Partner Support space, ensuring ethical use, transparency, and continuous upskilling.
• Collaborate with the vendor management team to co-lead and expand an outsourced Partner Engagement function, driving scalability and flexibility for global support.
• Pioneer new ways of working to stay ahead of emerging risks and set new standards for operational excellence.

• Initiate and oversee projects to continuously improve partner engagement work-streams, both internally and with external partners.
• Manage cross-functional projects with stakeholders across Growth Marketing and Engineering, proactively identifying and addressing emerging risks.
• Own and deliver high-impact initiatives that scale Partner Engagement operations, leveraging automation to enhance efficiency and support.
• Partner with the Strategy team to shape and execute the Partner Engagement strategy, aligning with Get Your Guide ’s broader organizational goals.

• Define, track, and report on Partner Engagement metrics and priorities, using data-driven insights to deliver on customer trust and supplier accountability.
• Leverage automation and data-driven insights to improve efficiency, coverage, and the quality of support, advancing our AI-first, customer-centric approach.

• An experienced people manager with a proven track record in operations, ideally within high-performance, marketplace, or platform-based environments.
• A proactive self-starter with strong business acumen, capable of setting strategic direction and defining priorities for both in-house and outsourced teams.
• Skilled in developing, implementing, and optimizing operational processes, especially in fast-scaling organizations.
• Proven track record of critical thinking and problem solving.
• Adept at managing complex, cross-functional projects and collaborating effectively with multiple stakeholders.
• Analytical and data-driven mindset, familiar with analytical tools (e.g. Looker, Google Sheets, etc.) and a high level of curiosity - take a proactive lead in detecting issues through noise and leveraging raw data to find problems/issues
• Flexible and resilient, able to guide teams through organizational and process changes while thriving in dynamic environments and quickly adapting to evolving business needs and priorities.
• Possesses excellent communication skills, with the ability to influence stakeholders and clearly articulate priorities and outcomes.
• Eagerness to learn and stay ahead with industry trends and emerging technologies
• Fluency in English both written and spoken

• Prior experience in e-commerce, travel, or B2B operations is a strong plus

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the…